FAQ

**URGENT** Contacting Promevo for Support has changed.
Recently we've been in the midst of turning down our Freshdesk portal for an alternative solution. You will no longer be able to submit ticket request...
Mon, 27 Aug, 2018 at 12:48 PM
What are the audio options with the Chromebox for Meetings?
The Chromebox for Meetings bundle comes with a speakerphone that has both audio input and output capability.  However, you can configure it to work with oth...
Tue, 16 Sep, 2014 at 10:09 AM
How do I obtain replacement accessories for the Chromebox for Meetings?
You can purchase a new speaker puck at our store at shop.promevo.com. For a replacement camera, online electronics retailers like Amazon offer a va...
Fri, 9 Sep, 2016 at 4:31 PM
Can I configure which Hangouts appear on the Chromebox for Meetings home screen?
No, video calls (Hangouts) that can be joined by the Chromebox for Meetings will be listed in the following default order on the Chromebox for Meetings home...
Mon, 15 Sep, 2014 at 3:11 PM
My organization does not use Google Apps, can I still use the Chromebox for Meetings?
Yes, but certain considerations do apply.  The Google help page here describes the differences between using the Chromebox for Meetings with and without Goo...
Mon, 15 Sep, 2014 at 3:23 PM
Does the Chromebox for Meetings support multiple displays?
Yes, the Chromebox for Meetings supports a dual display configuration.  The primary screen will display the meeting details, a “filmstrip” of meeting partic...
Mon, 15 Sep, 2014 at 3:36 PM
How do I present to the Chromebox for Meetings?
You can share content from a laptop or other device during the video call.  The Google help page here describes how to present to a video call and other scr...
Mon, 15 Sep, 2014 at 3:39 PM
How do you prevent audio feedback during a video call?
To prevent feedback, if you have participants in the same room as the Chromebox joining with their laptops (to present content or screenshare to the CfM) th...
Tue, 16 Sep, 2014 at 10:07 AM
Can I Add a Wireless Keyboard to the Chromebox for Meetings?
Yes you can!  Generally speaking, most keyboards will work with any of the Chrome devices as long as there is not additional software to install. Th...
Thu, 28 Apr, 2016 at 9:14 AM
What are the network requirements for the Chromebox for Meetings?
The Chromebox for Meetings help guide lists the network and bandwidth requirement for the Chromebox for Meetings: https://support.google.com/chromeboxform...
Wed, 12 Nov, 2014 at 11:50 AM