Troubleshooting

**URGENT** Contacting Promevo for Support has changed.
Recently we've been in the midst of turning down our Freshdesk portal for an alternative solution. You will no longer be able to submit ticket request...
Mon, 27 Aug, 2018 at 12:38 PM
My teachers cannot see the gScholar Teacher Dashboard
Access to the gScholar Dashboards are defined by the role that a user is assigned. Make sure you have assigned the teachers to a Teacher Role. If you have a...
Thu, 19 Dec, 2013 at 2:58 PM
Whitelist talkgadget.google.com in your network firewall
If your school's network firewall is explicitly blocking URLs, make sure that you whitelist talkgadget.google.com in your firewall. This URL must be ...
Thu, 13 Feb, 2014 at 10:43 AM
Unable to install gScholar from the Marketplace
gScholar can only be installed by Google Apps Admins. Check the account that you are logged into with when accessing the Google Marketplace, if it is not a ...
Fri, 19 Sep, 2014 at 10:38 AM
QUIC Protocol
Google has recently added the ability to enable and disable the QUIC Protocol to the Chrome Management Console. When enabled this feature has been known to ...
Tue, 20 Jun, 2017 at 9:42 AM